Terms & Conditions

Qualification and experience of the translators

Where possible, our translators are either members of the Institute of Translators and Interpreters or the Institute of Linguists. We, as a company, are a member of the ATC (Association of Translation Companies). All three associations lay down stringent regulations which must be adhered to. Translators are selected for work depending on their specific experience and knowledge in the field in question. We only use native translators to carry out the translations, thus translators are always translating into their mother tongue. This ensures consistency and accuracy in terminology and ensures that the text "flows".

Purpose of the translation

We make every effort to produce an accurate and idiomatic translation of the original text. It is in your own interest to ensure that we are aware of the intended purpose of the translation. If translations are intended for printing purposes, eg. brochures, manuals, etc. we recommend you have the work checked by a native agent/distributor in the country in question, to ensure that the correct "in-house" terminology has been used in each case. Any information which would be useful to our translator in this respect should be forwarded to us in advance, prior to commencing the work.

Professional Indemnity Insurance

We hold Professional Indemnity Insurance covering all work performed by our company. Please ask us should you require further details in this respect.  We carry out all of our services on the understanding that our clients take responsibility for any infringement of copyright, etc. and indemnify us against all claims and expenses of any nature whatsoever.

Deadlines

We respect deadlines and make every effort to keep our promises, however, we cannot be held responsible for circumstances which are beyond our control. We are totally committed to providing you with a quality service, however should you be dissatisfied with our service, we request that you advise us within 7 days. We guarantee to correct any work which does not comply with your instructions, but cannot be held responsible for any consequential loss or damage.

Payment

Prices quoted are exclusive of VAT and are subject to the final computerised word count. Payment is due 30 days from the invoice date by cheque or cash. Please note that credit cards are not accepted. Interest on overdue invoices shall accrue from the date when the payment becomes due until the date of payment at a rate of 4% above HSBC Bank Plc's base rate.

Cancellation

Should you have to cancel, suspend or postpone work, we shall issue an invoice for all work completed and expenses accrued.